There is an urban myth about the percentage of what percentage is body language or non-verbal communication. We are constantly told that 93% of our communication is non-verbal after much research and understanding that is incorrect. According to body language experts, the percentage of nonverbal communication we use to communicate with one another is around…
As the saying goes the customer is always right. Knowing how to read body language in customer service is a great way to communicate with customers and make them feel comfortable. Learning to read body language in customer service roles can help you build rapport, build trust, listen with a critical ear, deliver your message,…
There are many reasons why someone can become angry or use aggressive body language towards someone else. If we recognize the signs of hostility and de-escalate the situation, we can avoid a lot of problems in the future. People often have aggressive body language without realising it. You can usually see the signs if you…
Eye rolling is a powerful form of communication and can often tell us what someone might be thinking. Here we discuss the different meanings you might find when you see eye-rolling, after reading this it should become clearer Eye-rolling is a gesture used to express boredom, disbelief, or disdain. Rolling your eyes is considered rude…
There are many types of defensive body language gestures. You would have no doubt seen a few displayed by other people when they feel threatened or under attack. You may have seen these kinds of defensive nonverbal cues in the news or on YouTube before someone is about to be attacked physically or verbally. In…
The blink rate (the number of times a person blinks per minute) varies with exposure to emotional and physical factors. When someone becomes interested or intrigued by something, their blink rate slows down and continues to decrease as their interest peaks. The average blink rate is twelve per minute and can be between nine times…
Body language in relationships is complicated at any given moment in time, as most couples will have ups and downs. Reading a couple’s body language cues in the moment is difficult, but analyzing the whole picture can help build a deeper understanding of the state of a couple’s relationship. There are many positive signs you…
When someone is looking down at the floor, it could mean a number of things depending on the context we see this body language displayed. There are always a lot of considerations to make when reading body language. For example, when you see someone looking down at the floor. We generally consider looking down at…
Have you noticed someone touching their nose and thought, “I don’t know what that means,” but you instantly knew it meant something? Well, if so you have come to the right place. We will take a deep dive into what touching the noise really means and you’ll be surprised to learn Touching the nose in…
Putting your hands in your pockets can mean different things depending on where you are and what’s happening. It’s not enough to just look at one action to understand someone completely. But, if you notice someone puts their hands in their pockets while they’re talking to you, it’s worth paying attention to. Why did they…